Tempur Sealy International, Inc. is the world’s largest bedding provider. The company develops, manufactures and markets mattresses, adjustable bases, pillows and other sleep and relaxation products. TempurPedic® ANZ wanted to shift the ethos of the sales organisation. 

With a sales team ranging from sales veterans to new hires, and on a growth trajectory, it was important the team was further developed to capitalise on increased sales, further market share and client advocacy.

Sales Leaders Global

Kicking off a 12-month program with a tailored keynote presentation, Bernadette implemented a 90-day Readiness Assessment. This involved measuring consumer and store perspective providing a baseline for qualitative and quantitative metrics to help us build trust with our stores and increase advocacy and sales.

Her insights helped the growing sales team refine their messaging in order to improve their presentation skills and sales results. With a focus on being perceived as industry experts as opposed to salespeople, the team overachieved their revenue targets year on year and client advocacy scores were also ‘smashed’, according to Lawrence. 

“Bernadette is different. She has become an extension of where we are leading the business and that, for us, is extremely exciting. Who else acts as a sounding board just because she cares? Bernadette does and that values alignment, coupled with her skill set and personal buy-in is what is making this arrangement so successful”

John Lawrence, National Sales Manager, TempurPedic ANZ

(Sales Leaders Global continues to be engaged by Tempur post Lawrence’s tenure and has led Sales Kickoffs, coached sales leadership and undergone field accompaniment with some of the sales team members.)

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